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Topic Merchant out of biz-Too late to dispute?
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By unshetty
On 12/25/00
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Hi,
In mid August 2000, I used my USA federal credit union VISA credit card to order online at babygear.com.
They charged the card immediately but later e-mailed me that the item ordered is out of stock! I cancelled the order, but the charges were not posted back by babygear.com . Whenever I contacted them cust service reps always assured me to take care of it immediately, but nothing happened for 7 calls in the span of almost 4 months. Then I talked to a cust service supervisor (at babygear.com) who promised to give me a call after an hour, on which he promptly called me and said it is taken care and my credit card should show that in 2-3 days. After 2 days, I checked myccinfo.com, there was no credit. I called babygear,com toll free number, it is out of service. I went to their website - it said they are out of biz.
As I beliveed those reps, I did not dispute it with my bank. Do I have a chance to get that money (app. $ 70) back ? Or is it too late? As a record of this problem, I have a e-mail sent from their website, when I cribbed to them at their website chat session.
Any suggestion .. similar experiences?
I did not even call my bank at all, as this mess upset me.
Regards,
UNShetty
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By The_Insider
On 12/25/00
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The time frame for credit card disputes is within 60 days of the disputed charge appearing on your bill. Unfortunately, it sounds like you are beyond this time frame.
I would still call your bank and see if there is any assistance they can offer you. Sometimes a call from a bank will prompt a company to send a refund.
You may want to call the Attorney General's office of the state where babygear.com was located. Sometimes they can help in cases like this.
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your questions are answered by the gromco team and card users like you
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